Strap Compatibility
Do all straps work with all bags?
Yes! Every Douglas & Daisy strap is designed to be fully interchangeable across our entire bag collection. Whether you're mixing textures, colours, or styles, you can swap straps between any of our crossbody bags. It's one of our favourite things about the range — one bag, endless looks.
How do I attach or change a strap?
Each strap clips on and off easily using the metal clip fastenings. No tools needed — just a quick click and you're good to go.
Sizing & Dimensions
How big are the bags?
Our crossbody bags measure 23cm (W) × 16.5cm (H) × 7.5cm (D) — the perfect size for everyday essentials. They comfortably fit your phone, wallet, keys, and a few extras without feeling bulky.
For a full breakdown of what fits inside, visit our Dimensions page.
Are the straps adjustable?
Yes, all our straps are fully adjustable so you can wear your bag at exactly the right length for you — whether you prefer it high on the hip or slung low.
Leather Care
How do I care for my leather bag?
Our bags are crafted from genuine leather, which only gets better with age when looked after well. We recommend keeping your bag away from prolonged sun exposure and moisture, and conditioning it periodically to keep the leather supple.
For detailed care tips, head to our Leather Care page.
Is the leather genuine?
Absolutely. All Douglas & Daisy bags are made from genuine leather — no shortcuts. You'll notice the quality the moment you hold one.
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within Australia. Express shipping is also available if you need it sooner.
What are your shipping rates?
- Australia – Standard: Free
- Australia – Express: $12
- New Zealand – Standard: $20
- New Zealand – Express: $25
For full shipping details and estimated delivery times, visit our Shipping page.
Returns
What is your returns policy?
We want you to love your Douglas & Daisy purchase. If something isn't quite right, please visit our Returns page for full details on how to get in touch and arrange a return.
Payment Options
Can I buy now and pay later?
Yes! We offer Zip (Buy Now, Pay Later) so you can take your bag home today and spread the cost over time. It's quick to set up and easy to manage.
Learn more on our Zip page.
What other payment methods do you accept?
We accept all major credit and debit cards, as well as Zip for buy now, pay later. More options may be available at checkout.
Still have a question? We'd love to hear from you — reach out via our contact page and we'll get back to you as soon as we can. 🌼
