Shipping policy

At Douglas and Daisy, we take great care in packaging and shipping your orders to ensure they arrive safely and in perfect condition.

Processing Time

Orders are processed within 1–3 business days, unless stated otherwise.

During peak periods - including holidays, product launches, or promotional events - processing times may be slightly extended.

Shipping Carriers

We ship orders using Australia Post. The carrier selected at checkout is based on your location, parcel size, and delivery efficiency to ensure the best possible service.

Douglas & Daisy offers FREE STANDARD SHIPPING on all orders over $225 AUD within Australia.

For orders under $225 AUD, shipping costs are:

Standard Shipping: $12.00 AUD
Estimated delivery: 3–7 business days after dispatch (via Australia Post)
Express Shipping: $16.00 AUD
Estimated delivery: 1–3 business days after dispatch (via Australia Post Express)

International Shipping – New Zealand

Douglas & Daisy ships to New Zealand with the following rates:

NZ Standard Shipping (up to 1kg): $20.00 NZD
NZ Standard Shipping (over 1kg): $25.00 NZD
Estimated delivery: 7–14 business days after dispatch

Please note: Delivery times for NZ orders may vary due to customs and carrier processes.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
You will receive a confirmation email once your order has been dispatched.

Shipping Timeframes

Australia:

Standard shipping: 3–7 business days
Express shipping: 1–3 business days (where available)

New Zealand:

Standard shipping: 5–15 business days

Delivery times are estimates and may vary due to carrier delays, customs, or public holidays.

Tracking & Delivery

Once your order is dispatched, you will receive a confirmation email with tracking details.
Douglas and Daisy is not responsible for lost or stolen packages once they have been marked as delivered.

Lost or Delayed Packages

Douglas and Daisy is not responsible for delays caused by the carrier or customs processing.
If your package is lost or significantly delayed, please contact us at support@douglasanddaisy.com.au and we will assist in locating it.

Important Notes

All orders are shipped to the address provided at checkout. Please ensure it is correct.
Shipping outside Australia or New Zealand, including the USA, is not available.