Terms of service

Terms of Service

Last updated: 16 October 2026

Welcome to Douglas and Daisy (“we”, “us”, “our”). By accessing or using our website, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our site or purchasing from us.

If you do not agree with these Terms, you must not use our website.

1. About Us

Douglas and Daisy operates this website and sells products to customers in Australia and New Zealand.

Contact email: support@douglasanddaisy.com.au

2. Eligibility and Use of Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to:

Use the website for unlawful purposes
Breach any applicable laws or regulations
Infringe intellectual property rights
Introduce viruses or malicious code
Attempt unauthorised access to our systems

3. Products and Descriptions

We take reasonable care to ensure product descriptions, pricing, and images are accurate. However:

Colours and textures may vary due to screen settings
Leather and natural materials may have natural variations

All products are subject to availability, and we reserve the right to discontinue or modify products at any time.

4. Pricing and Payment

Prices are displayed in AUD or NZD (as applicable) and include GST where required by law.

We reserve the right to change prices at any time. Prices at checkout apply to your order.

Payment must be received in full before orders are dispatched. Payments are processed securely via third-party payment providers. We do not store your payment details.

5. Orders and Acceptance

An order confirmation email does not constitute acceptance of your order. We reserve the right to cancel or refuse any order due to:

Stock availability
Pricing or listing errors
Suspected fraud or unauthorised transactions

6. Shipping and Delivery

Delivery timeframes are estimates only. Douglas and Daisy is not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.

Risk of loss passes to you once the order has been delivered to the nominated address.

7. Returns, Refunds and Consumer Guarantees

Our Returns & Refunds Policy forms part of these Terms.

Nothing in these Terms limits your rights under:

The Australian Consumer Law (ACL)
The New Zealand Consumer Guarantees Act 1993

8. Intellectual Property

All content on this website, including logos, images, designs, text, and graphics, is the property of Douglas and Daisy or its licensors.

You may not reproduce, distribute, or use any content without prior written permission.

9. User Content

If you submit reviews, testimonials, or other content, you grant Douglas and Daisy a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes.

10. Limitation of Liability

To the maximum extent permitted by law, Douglas and Daisy is not liable for any indirect or consequential loss arising from the use of our website or products.

Where liability cannot be excluded, it is limited to the minimum extent required by law.

11. Indemnity

You agree to indemnify Douglas and Daisy against any claims or losses arising from your misuse of the website or breach of these Terms.

12. Privacy

Your use of our website is governed by our Privacy Policy, which explains how we collect and manage personal information.

13. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon publication on our website.

14. Governing Law

These Terms are governed by the laws of:

Australia for Australian customers
New Zealand for New Zealand customers

Returns & Refunds Policy

Our full Refund Policy forms part of these Terms. In summary:

Change-of-mind returns and exchanges

Available within 14 days of delivery, for items that are unused and in their original packaging. Proof of purchase may be required.
Sale and promotional items are included, unless marked Final Sale.
Return postage for change-of-mind returns and exchanges is paid by the customer. For exchanges within Australia, we cover standard postage to send the replacement item. For exchanges outside Australia, including New Zealand, the customer also pays postage to send the replacement item. Exchanges are subject to stock availability.
Original delivery charges aren't refunded for change-of-mind returns.
Refunds are processed to the original payment method within a reasonable timeframe once the returned item has been received and inspected.
Items marked Final Sale, gift cards, and items that have been used or show signs of wear aren't eligible for change-of-mind returns or exchanges.

Faulty or damaged items

Your rights and remedies for faulty products are provided under the Australian Consumer Law and are not limited by our change-of-mind returns policy. New Zealand customers also have rights under the New Zealand Consumer Guarantees Act. Please contact us and we'll help you with the next steps.