Privacy Policies

PRIVACY POLICY

Douglas and Daisy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our website.

1. What Personal Information We Collect

We may collect the following types of personal information:

Identity Information: Name
Contact Information: Email address, phone number, billing and shipping address
Order Information: Products purchased, order history, returns or exchanges
Payment Information: Payments are processed securely by third-party providers. We do not store full payment details.
Technical Information: IP address, browser type, device information, cookies, and website usage data

2. How We Collect Personal Information

We collect personal information when you:

Place an order or create an account
Subscribe to our mailing list
Contact us for customer support
Browse our website (via cookies and analytics tools)

3. Why We Collect and Use Your Information

We collect and use your personal information to:

Process and fulfil your orders
Communicate with you about purchases, deliveries, or enquiries
Provide customer support
Improve our website, products, and customer experience
Send marketing communications (where you have consented)
Prevent fraud and ensure website security
Meet legal and regulatory obligations

4. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, promotions, or updates from Douglas and Daisy.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

Payment processors
Shipping and fulfilment partners
Website hosting and analytics providers
Marketing and email service platforms (with consent)

Some of these third parties may be located overseas. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with Australian and New Zealand privacy laws.

We do not sell or rent your personal information to third parties.

6. Cookies and Analytics

We use cookies and similar technologies to:

Ensure the website functions correctly
Analyse traffic and user behaviour
Improve performance and customer experience

You can disable cookies via your browser settings, although some features of the website may not function properly.

7. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely and only retained for as long as necessary to fulfil its purpose or comply with legal requirements.

8. Access and Correction

Under the Australian Privacy Act and New Zealand Privacy Act, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, out-of-date, or incomplete information

To make a request, please contact us using the details below.

9. Complaints

If you believe we have breached your privacy rights, please contact us first so we can address your concerns.

If you are not satisfied with our response:

Australia: You may contact the Office of the Australian Information Commissioner (OAIC)
New Zealand: You may contact the Office of the Privacy Commissioner