Refund policy

Returns & Refunds

We want you to love your Douglas & Daisy piece. If something isn't quite right, here's how returns and exchanges work.

Change-of-mind returns: 14 days from delivery

You can return an item for a change of mind within 14 days of delivery, as long as it's:

  • unused
  • in its original packaging

Proof of purchase may be required.

A few things to know:

  • Return postage for a change-of-mind return is paid by you. We recommend using a tracked service.
  • Original delivery charges aren't refunded for change-of-mind returns.
  • Once we've received and inspected your return, we'll process your refund to your original payment method within a reasonable timeframe.

Exchanges

Prefer a different item? Change-of-mind exchanges are available within 14 days of delivery, on the same conditions as change-of-mind returns, and subject to stock availability. You pay postage to send the original item back to us. For exchanges within Australia, we'll cover standard postage to send your replacement. For exchanges outside Australia, including New Zealand, you also pay postage to send your replacement.

Sale and promotional items

Sale and promotional items can be returned or exchanged for a change of mind on the same terms, unless the item is marked Final Sale.

Not eligible for change-of-mind returns or exchanges

  • items marked Final Sale
  • gift cards
  • items that have been used or show signs of wear

Faulty or damaged items

Faulty items are handled separately from change-of-mind returns. Your rights and remedies for faulty products are provided under the Australian Consumer Law and are not limited by our change-of-mind returns policy. New Zealand customers also have rights under the New Zealand Consumer Guarantees Act. Please contact us and we'll help you with the next steps.

Please note that normal wear and tear, or damage caused by misuse, overloading or improper care, isn't a manufacturing fault.

How to start a return or exchange

For a change-of-mind return or exchange, please email us within 14 days of delivery with your order number and what you'd like to do. Please get in touch before sending anything back, so we can help with the next steps.

Email: support@douglasanddaisy.com.au
Phone: 0408 944 337

This policy applies to returns requested from 16 October 2026, including recent orders still within 14 days of delivery.