Refund policy

ONLINE EXCHANGE & RETURNS

You may exchange or return any item for change of mind excluding sale items; postage charges to return the products are the responsibility of the customer.

If you would like to return/exchange an item please contact Douglas & Daisy Head Office via e-mail at support@douglasanddaisy.com.au within 14 days of receiving your purchase. If faulty we require a photograph of the faulty item via email to support@douglasanddaisy.com.au and your order number or name it was purchased under.

You will be sent an email containing instructions on returning the item/s and a form to fill out to be included in the package. Once you have been sent a postal address, the item must be sent back within 30 days to be eligible for a refund. Any items returned after the 30 days will receive a credit which is redeemable for a 3 month period.

Douglas & Daisy do not offer a free returns service for change of mind.

FAULTY PRODUCTS

In the event that you receive a faulty product, through a direct online purchase, please contact us:

Phone: 0408944337

Email: support@douglasanddaisy.com.au

 

SALE ITEMS & SALE EVENTS

We are unable to refund sale items or items purchased at a discount for change of mind, however, we are committed to helping you find the perfect accessory.

We’ll happily facilitate an exchange for you or issue you with a store credit that has no expiry! Please note, shipping costs to return & send exchanged items are not included. Please contact support@douglasanddaisy.com.au so we can assist you further.

Additional promotional codes are not valid during sale periods.

Please note: that sale items, length of sale and times that sales occur are at the discretion of Douglas & Daisy and may change without notice. Sale prices are only applicable during the sale period – no backdating. We are unable to combine multiple orders made during the sale, due to the large volume of orders.